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SD Card Issues

Alert Details

The microSD card is failing to save photos.

Possible Event Code Triggers

  • SD Card Failed (SDF)
  • SD Card read error (SDR)
  • SD Card write error (SDW)

You can find the triggering event code and when it occurred by viewing the System Messages on the Status page for this installation. System Messages are indicated with an * next to the Status.

Troubleshooting

Remote Troubleshooting

Format the microSD card to remove corruption on the card that may be causing errors. You can format the card from your installation’s Config page under ‘Advanced options’

  • Pro or Mini: ‘Format SD card…’, then click ‘Save’.
  • Mach II: ‘Delete all photos from the camera SD card…’, then click ‘Save’.

This will clear all photos from the microSD card. Photos that haven’t been uploaded, or synced to the external drive, will be lost. With an End of Day upload schedule, you can attempt to upload the missed photos, otherwise a photo backup will require a site visit.

To set an End of Day upload, go to your installation’s Config page and find the ‘End of day uploading’ section. Tick the checkbox and choose a time to upload. The schedule must not coincide with your regular photo taking intervals. You can select a date range to look for specific photos to upload.

Updating to the latest firmware can improve system behaviour. Contact our Support Team to update the firmware remotely.

 

On-site Troubleshooting

  • Retrieve the footage onsite from the microSD card by copying it to a backup drive. To access camera settings:
    • Mach II and Pro: Switch the controller to SETUP/Camera test mode.
    • Mini: Switch the controller to Camera test mode, and the camera to ON.
  • Format the microSD card from the camera menu or replace it via camera settings (see above). Formatting the microSD card will clear all photos. Photos that haven’t been uploaded, or copied to another device, will be lost.
  • A microSD card for Pro or Mini should be Class 4 or lower, and NON UHS-I spec.

Contact Support

If this article did not resolve your issue, please contact our Support Team.

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