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How to Deal with Housing Condensation

You may find that condensation starts to appear on glass in photos, especially during the early morning or late evening. There are steps that can be taken to minimise this as much as possible. 

If the moisture is on the outside of the glass: 

1. Re-apply a water beading solution to the outside of the glass with a microfibre cloth every 6 months. 
2. Better protect your window though a better mounting angle, or third-party visor or shroud if your job site still presents external condensation after re-applying the water beading solution. 
3. If installed in sub-zero environments, consider installing a mini heater if encountering freezing of water on the glass. Such a solution will require a separate power source and will need to be obtained from a third-party. This is not a configuration we have tested and so we cannot support it. 

If the moisture is on the inside of the glass:

1. Service the unit when humidity is low to avoid moisture build up inside the housing when opening the door. Try to avoid opening the housing door when the air is humid. 
2. Ensure the desiccant sachets are replaced every 6 months, or more frequently if in humid environments. 
3. When servicing the unit, if there is a small amount of moisture build-up inside the housing, replace the desiccant sachets, thoroughly dry the inside of the housing, and clean the seals before reinstating.  
4. If there is a large amount of moisture build-up inside the housing and the desiccant sachets are fairly new, ensure the door is closed firmly. Check for any signs of water ingress entry and if no obvious ingress point can be found and resolved, contact the Support team at support@photosentinel.com or lodge a ticket at the link below as the housing may need to be returned for assessment and possible repair. 

Lodge a Support Ticket

If this article did not resolve your issue, please lodge a Support ticket.