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Getting Started

Getting Started: photoSentinel Tempo

Return to Knowledge Base homepage Getting Started: photoSentinel TempoFollow the steps below to get started with your new photoSentinel Tempo.The photoSentinel Control Hub is your online portal for configuring and monitoring your system. Control Hub...

Getting Started: Recommended Camera Settings

Return to Knowledge Base homepage List of Recommended Camera SettingsThe following is a list of recommended DSLR camera settings for long-term timelapse. If your camera is currently plugged into another device via USB cable, you may need to unplug it...

Gallery and Cloud Services

Using the Professional Gallery

Return to Knowledge Base homepage Using the Professional GalleryThe gallery displays photos from your associated installations in a clean format. The focus of the gallery is on the photos themselves, making it well-suited for presentation to clients....

The Discovery Gallery

Return to Knowledge Base homepage The Discovery GalleryThe Discovery Gallery is now a legacy gallery. We recommend you use the Professional Gallery instead.The brand new Discovery Gallery has more features than ever before, allowing you to offer an...

Alerts

Alert: Total Photo Uploads Approaching Limit

Return to Knowledge Base homepage Total Photos Uploads Approaching LimitAlert Details Your Total Photo Uploads data will reach its allocated limit soon if no action is taken. Your Total Photo Uploads data allocation is based on your chosen Cloud...

Alerts System

Return to Knowledge Base homepage Alerts SystemThis is a general article on how the Alerts System works. See how to resolve specific alerts in this list here. To set up an Alert notification for AC power disconnection in an installation, read...

Alert: Camera Clock Issues

Return to Knowledge Base homepage Camera Clock IssuesAlert Details Free space is decreasing but there are no new files OR the photoSentinel unit is saving photos with incorrect timestamp. Possible camera time problem. Possible Event Code Triggers...

Alert: Camera Failed to Capture Photos

Return to Knowledge Base homepage Camera Failed to Capture PhotosAlert Details The camera in the photoSentinel unit can’t take or save a photo, because of an issue in the SD/microSD card or camera. Possible Event Code Triggers No file to send (NFS)...

Alert: Controller Not Connecting

Return to Knowledge Base homepage Controller Not ConnectingAlert Details The photoSentinel unit is not connecting to the servers. The camera may still be taking photos according to its configuration. Possible Event Code Triggers No event code. This...

Alert: Below Voltage Threshold

Return to Knowledge Base homepage Below Voltage ThresholdAlert Details The battery voltage has dropped below the configured warning threshold. The default threshold for the Tempo/Mach II*/Pro/Mini is 7500mV. The default threshold for the Lite is...

Alert: General Camera Issue

Return to Knowledge Base homepage General Camera IssuePossible Event Code Triggers Failed to configure Low Power Trigger session (LPT) Camera error when uploading missed photos (MCE) Missed photo scan failed (MSF) Camera out of focus (257) You can...

Alert: Low SD Card Space

Return to Knowledge Base homepage Low SD Card SpaceAlert Details The free space on the microSD card has dropped below 64MB, and the system will stop taking photos if no action is taken. Possible Event Code Triggers No event code. You can find the...

Alert: Photo Forwarding Failing

Return to Knowledge Base homepage Photo Forwarding FailureAlert Details The installation is not forwarding photos correctly to an active photo forwarding location. Type of Photo Forwarding Update You can locate the time and details of the alert under...

Alert: Photo Management Issue

Return to Knowledge Base homepage Photo Management IssueAlert Details The system is likely still capturing photos but is unable to complete a photo handling process. This could be an issue with uploading, saving and/or deleting a photo. Possible...

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System Management and Firmware

How to Associate/Disassociate a Controller and Installation

Return to Knowledge Base homepage How to Associate/Disassociate a Controller and InstallationAt any time in Control Hub, you can set a controller to be associated with or disassociated from a specific photo installation. You can also swap out a...

Replacing a Faulty Controller Mid-Project

Return to Knowledge Base homepage Replacing a Faulty Controller Mid-ProjectYou can swap out a faulty controller for a spare controller by using the Replacement Controller feature, which will allow you to change controllers without losing the...

Using Remote Camera Control

Return to Knowledge Base homepage Remote Camera Control allows you to make changes to your camera’s settings via the new Scheduling feature on the Config page. Read our knowledge base article on Scheduling before using Camera Control. Camera...

How To Conclude an Installation

Return to Knowledge Base homepage How to Conclude an InstallationThis knowledge base article will show you how to conclude an installation. Login to Control Hub. Select the desired installation from the persistent dropdown menu in the top left corner...

Firmware Version Changelog – Mach II

Return to Knowledge Base homepage Firmware Version Changelog – Mach IIPlease see the release notes for the photoSentinel Mach II unit firmware versions below. To update your firmware, contact Support.Version: 4.6.5 Released: 2021-07-14   Updated...

How to verify that End of Day (EoD) uploads are functioning

Return to Knowledge Base homepage How to verify that End of Day (EoD) uploads are functioningThis guide will show you how to verify End of Day (EoD) uploads are functioning for the photoSentinel Pro, Mini, and Lite units. If there are any apparent...

Low Power Mode

Return to Knowledge Base homepage Low Power ModeLow Power Mode (LPM) allows you to do more energy-efficient shooting, by powering on only part of the controller each time a photo is triggered. This helps you to conserve power. By way of example, a...

Low Power Mode (Mach II)

Return to Knowledge Base homepage Low Power Mode (Mach II)Low Power Mode (LPM) allows you to do more energy efficient shooting, by powering on only part of the Mach II controller each time a photo is triggered. It is designed to be used for short...

Scheduling – Setup and Features

Return to Knowledge Base homepage Scheduling - Setup and Features Introduction to Scheduling Setting up a standard shooting regime Setting up a schedule for a unique event Setting up a schedule for an overnight event What is Scheduling? What is a...

Update the Firmware on a photoSentinel Controller

Return to Knowledge Base homepage Update the Firmware on a photoSentinel ControllerUpdating firmware can assist with troubleshooting issues and allow you to use new features. While you can update the firmware yourself, the photoSentinel Support team...

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Photo Management

How to Add Watermarks to Images

Return to Knowledge Base homepage How to Add Watermarks to ImagesYou can set watermarks and timestamps to appear on your installation’s photos. This feature is commonly used for you to apply branding to your images.  You can choose whether watermarks...

How to Set-up Photo Forwarding

Return to Knowledge Base homepage How to Set-up Photo ForwardingAs well as storing and viewing your installation’s photos on the photoSentinel servers, you have the option to forward photos to Dropbox, Google Drive, your own FTP/FTPS server or an...

How to Get a photoSentinel API Key

Return to Knowledge Base homepage How to Get a photoSentinel API KeyYou can get a photoSentinel API key any time from Control Hub, to use with the photoSentinel Utilities app or for integrations with your own software. To get an API Key, you will...

Integrations and the photoSentinel API

Return to Knowledge Base homepage Integrations and the photoSentinel APIYou can get a photoSentinel API key any time from Control Hub, to use with the photoSentinel Utilities app or for integrations with your own software.To learn how to get an API...

photoSentinel Utilities Guide and Download Link

Return to Knowledge Base homepage photoSentinel Utilities Guide and Download LinkphotoSentinel Utilities is an advanced tool for expert users. Please read carefully before downloading and using the application. You will need an API key to connect...

Photo Forwarding: Merge Tags for Custom File Paths

Return to Knowledge Base homepagePhoto Forwarding: Merge Tags for Custom File PathsWhen setting up photoSentinel photo forwarding, you can use tags to create custom file paths, and so sort images into folders according to custom criteria. The same...

Create a Link to the Latest Photo

Return to Knowledge Base homepage Create a Link to the Latest PhotoYou can generate a URL link for a photoSentinel installation which always displays the latest photo. This link allows you or your customer to display these frequently-updated photos...

Homepage and User Management

Using a Secure Custom Domain for Gallery Homepages

Return to Knowledge Base homepage Using a Secure Custom Domain for Gallery HomepagesIn addition to photoSentinel.photos and a range of white-label domains, gallery homepages can also be hosted at your own custom domain. This gives you the opportunity...

How to Create a Project Homepage and Client Login

Return to Knowledge Base homepage How to Create a Project Homepage and Client LoginSkip to step-by-step Project Homepage setup Skip to Client Login setupWhat is a photoSentinel Project Homepage? A project homepage is a  personalised  portal...

How to Set Up CNAME Records for photoSentinel Servers

Return to Knowledge Base homepage How to Set Up CNAME Records for photoSentinel ServersWhen using your own domain name with the photoSentinel gallery, a critical element is the CNAME record; this points visitors who enter your domain name into their...

Organisations

Return to Knowledge Base homepage OrganisationsThe Organisations page is a way for you to manage your users and their permissions. You can create administrator users who can automatically be associated with newly created installations. You can give...

Reset the Password for a User Account

Return to Knowledge Base homepage Reset the Password for a User AccountYou can reset your password for your photoSentinel Gallery/Control Hub if you need a new password. To reset your password, follow these steps in order:...

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