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Getting Started

Getting Started: photoSentinel Tempo

Return to Knowledge Base homepage Getting Started: photoSentinel TempoFollow the steps below to get started with your new photoSentinel Tempo.The photoSentinel Control Hub is your online portal for configuring and monitoring your system. Control Hub...

Getting Started: Recommended Camera Settings

Return to Knowledge Base homepage List of Recommended Camera SettingsThe following is a list of recommended DSLR camera settings for long-term timelapse. If your camera is currently plugged into another device via USB cable, you may need to unplug it...

Gallery and Cloud Services

How to Hide or Delete Photos

Return to Knowledge Base homepage How to Hide or Delete PhotosFrom time-to-time there may be photos that have uploaded to the gallery that you do not want to be visible, due to them being test shots, unusable due to poor weather, photos uploaded...

Using the Professional Gallery

Return to Knowledge Base homepage Using the Professional GalleryThe gallery displays photos from your associated installations in a clean format. The focus of the gallery is on the photos themselves, making it well-suited for presentation to clients....

The Discovery Gallery

Return to Knowledge Base homepage The Discovery GalleryThe Discovery Gallery is now a legacy gallery. We recommend you use the Professional Gallery instead.The brand new Discovery Gallery has more features than ever before, allowing you to offer an...

Alerts

Alert: External Drive Issues

Return to Knowledge Base homepage Alert: External Drive IssuesAlert Details The system is encountering a problem with the external drive. Review the steps in this article to address this issue. Possible Event Code Triggers External Drive Missing...

Alert: External Drive is Full

Return to Knowledge Base homepage Alert: External Drive is FullAlert DetailsThe system is unable to save photos to the external drive as it reported full in the most recent status update on the status page. Remote Troubleshooting If the images on...

Alert: Total Photo Uploads Approaching Limit

Return to Knowledge Base homepage Total Photos Uploads Approaching LimitAlert Details Your Total Photo Uploads data will reach its allocated limit soon if no action is taken. This Alert triggers when the Total Photo Uploads data allocation is...

Alerts System

Return to Knowledge Base homepage Alerts SystemThis is a general article on how the Alerts System works. See how to resolve specific alerts in this list here. To set up an Alert notification for AC power disconnection in an installation, read...

Alert: Camera Clock Issues

Return to Knowledge Base homepage Camera Clock IssuesAlert Details Free space is decreasing but there are no new files OR the photoSentinel unit is saving photos with incorrect timestamp. Possible camera time problem. Possible Event Code Triggers...

Alert: Camera Failed to Capture Photos

Return to Knowledge Base homepage Camera Failed to Capture PhotosAlert Details The camera in the photoSentinel unit can’t take or save a photo, because of an issue in the SD/microSD card or camera. Possible Event Code Triggers No file to send (NFS)...

Alert: Controller Not Connecting

Return to Knowledge Base homepage Controller Not ConnectingAlert Details The photoSentinel unit is not connecting to the servers. The camera may still be taking photos according to its configuration. Possible Event Code Triggers No event code. This...

Alert: General Camera Issue

Return to Knowledge Base homepage General Camera IssuePossible Event Code Triggers Failed to configure Low Power Trigger session (LPT) Camera error when uploading missed photos (MCE) Missed photo scan failed (MSF) Camera out of focus (257) You can...

Alert: Below Voltage Threshold

Return to Knowledge Base homepage Below Voltage ThresholdAlert Details The battery voltage has dropped below the configured warning threshold. The default threshold for the Tempo/Mach II*/Pro/Mini is 7500mV. The default threshold for the Lite is...

Alert: Low SD Card Space

Return to Knowledge Base homepage Low SD Card SpaceAlert Details The free space on the microSD card has dropped below 64MB, and the system will stop taking photos if no action is taken. Possible Event Code Triggers No event code. You can find the...

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System Management and Firmware

How to Use the Pro/Mini in Offline Mode

Return to Knowledge Base homepage How to Use the Pro/Mini in Offline ModeThe photoSentinel Pro and Mini systems can be configured to capture photos when there is no network available. This may be useful if you have a project in a remote location with...

Scheduled Maintenance

Return to Knowledge Base homepage Scheduled MaintenancephotoSentinel has processes in place to ensure customer data and photos are secure. This involves ensuring our infrastructure is well maintained by keeping up to date with the latest updates to...

Using Photo File Handling Settings

Return to Knowledge Base homepage Using Photo File Handling Settings Photo File Handling allows for controlling what file types are uploaded to the gallery, and saved to the external storage device, as well as options for automatically removing...

Controller Change of Ownership

Return to Knowledge Base homepage Controller Change of OwnershipWhen a controller is sold/given* to a new owner, there are several requirements that need to be provided to make the backend changes allowing for use of the unit and access to the...

How to Set Up a SIM Card Record and Add it to an Installation

Return to Knowledge Base homepage How to Set Up a SIM Card Record and Add it to an InstallationSIM card details can be recorded in the Control Hub to help with record keeping and identifying what SIM cards are being used in which units. This is an...

Site Visit Troubleshooting Guide

Return to Knowledge Base homepage Site Visit Troubleshooting GuideWhen an issue is not resolved remotely, a site visit may be required to troubleshoot the issue further. This guide applies to Mach II and Tempo, Standard and Premium systems only, and...

How to Deal with Housing Condensation

Return to Knowledge Base homepage How to Deal with Housing CondensationYou may find that condensation starts to appear on glass in photos, especially during the early morning or late evening. There are steps that can be taken to minimise this as much...

How to Associate/Disassociate a Controller and Installation

Return to Knowledge Base homepage How to Associate/Disassociate a Controller and InstallationAt any time in Control Hub, you can set a controller to be associated with or disassociated from a specific photo installation. You can also swap out a...

Replacing a Faulty Controller Mid-Project

Return to Knowledge Base homepage Replacing a Faulty Controller Mid-ProjectYou can swap out a faulty controller for a spare controller by using the Replacement Controller feature, which will allow you to change controllers without losing the...

Using Remote Camera Control

Return to Knowledge Base homepageRemote Camera Control allows you to make changes to your camera’s settings via the new Scheduling feature on the Config page. Read our knowledge base article on Scheduling before using Camera Control. Camera...

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Photo Management

How to Set-up Amazon S3 Photo Forwarding Location

Return to Knowledge Base homepage How to Set-up Amazon S3 Photo Forwarding LocationAmazon S3 is an option available when configuring a Photo Forwarding location. It is more complicated to set-up than the other options available. Please find the steps...

How to Hide or Delete Photos

How to Change the Photo Forwarding Location Mid-Project

Return to Knowledge Base homepage How to Change the Photo Forwarding Location Mid-ProjectForwarding one copy of each image to one Photo Forwarding location is included as part of your Cloud Services subscription. It may be a requirement to change...

Alert: External Drive is Full

Why Did My Camera Take an Unexpected Photo After Config Changes?

Return to Knowledge Base homepage Why Did My Camera Take an Unexpected Photo After Config Changes?If your controller is on APEX firmware, in rare instances, you may discover that your camera has taken an additional photo that does not seem to match...

How to Add Watermarks to Images

Return to Knowledge Base homepage How to Add Watermarks to ImagesYou can set watermarks and timestamps to appear on your installation’s photos. This feature is commonly used for you to apply branding to your images. You can choose whether watermarks...

How to Set-up Photo Forwarding

Return to Knowledge Base homepage How to Set-up Photo ForwardingAs well as storing and viewing your installation’s photos on the photoSentinel servers, you have the option to forward photos to Dropbox, Google Drive, OneDrive, your own FTP/FTPS server...

How to Get a photoSentinel API Key

Return to Knowledge Base homepage How to Get a photoSentinel API KeyYou can get a photoSentinel API key any time from Control Hub, to use with the photoSentinel Utilities app or for integrations with your own software. To get an API Key, you will...

Integrations and the photoSentinel API

Return to Knowledge Base homepage Integrations and the photoSentinel APIYou can get a photoSentinel API key any time from Control Hub, to use with the photoSentinel Utilities app or for integrations with your own software.To learn how to get an API...

photoSentinel Utilities Guide and Download Link

Return to Knowledge Base homepage photoSentinel Utilities Guide and Download LinkphotoSentinel Utilities is an advanced tool for expert users. Please read carefully before downloading and using the application. You will need an API key to connect...

Homepage and User Management

Using a Secure Custom Domain for Gallery Homepages

Return to Knowledge Base homepage Using a Secure Custom Domain for Gallery HomepagesIn addition to photoSentinel.photos and a range of white-label domains, gallery homepages can also be hosted at your own custom domain. This gives you the opportunity...

How to Create a Project Homepage and Client Login

Return to Knowledge Base homepage How to Create a Project Homepage and Client LoginSkip to step-by-step Project Homepage setup Skip to Client Login setupWhat is a photoSentinel Project Homepage? A project homepage is a  personalised  portal...

How to Set Up CNAME Records for photoSentinel Servers

Return to Knowledge Base homepage How to Set Up CNAME Records for photoSentinel ServersWhen using your own domain name with the photoSentinel gallery, a critical element is the CNAME record; this points visitors who enter your domain name into their...

Organisations

Return to Knowledge Base homepage OrganisationsThe Organisations page is a way for you to manage your users and their permissions. You can create administrator users who can automatically be associated with newly created installations. You can give...

Reset the Password for a User Account

Return to Knowledge Base homepage Reset the Password for a User AccountYou can reset your password for your photoSentinel Gallery/Control Hub if you need a new password. To reset your password, follow these steps in order:...