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Total Photos Uploads Approaching Limit

Alert Details

Your Total Photo Uploads data will reach its allocated limit soon if no action is taken. This Alert triggers when the Total Photo Uploads data allocation is estimated be reached within 30 days. It is calculated based on the amount used, your current Weekly Schedule and the last 10 images that have uploaded. The calculation does not consider future Events. The estimated date of the Total Photo Uploads allocation being reached can be found on the Capture Config tab of the Installation under the Scheduling Information section.

Your Total Photo Uploads data allocation is based on your chosen Cloud Services plan. 

Your best course of action depends on your chosen Cloud Services plan.

If you are on the Pro Shooter, Progress Reporter, or Film Studio plan

You do not need to take any action; your Total Photo Uploads data limit will automatically be upgraded, at $35/month for each additional 250GB.

If you are on the Image Capture plan

You have three options available on the Image Capture plan:

1. Upgrade to another Cloud Services plan for a higher upload data limit (from 250GB to 500GB).
2. Change your Capture Config settings in Control Hub so that you are saving to the local SSD instead of uploading.
3. Do nothing and have your Total Photo Uploads data upgraded, at $35/month for each additional 250GB (compare with Cloud Services plan prices, which may be cheaper).

Option One: Upgrade your Cloud Services plan

1. Login to Control Hub.
2. Select the desired installation from the search field at the top of the page.
3. Select the Services tab.
4. Open the Select new Cloud Services plan drop-down menu.
5. Select the plan which best suits your project and data requirements.
6. Select the Change plan button.

Option Two: Stop uploading and save photos to the SSD

1. Login to Control Hub.
2. Select the desired installation from the search field at the top of the page.
3. Select the Capture Config tab.
4. Scroll down to Photo File Handling.
5. Set Files to upload to cloud to none.
6. Set Files to transfer to SSD to JPEG.
7. Select Save file handling settings.
8. Delete all Upload sessions in your weekly schedules.
9. Click the Save weekly schedules button.
10. Arrange for yourself or a site contact to collect photos off the SSD at regular intervals.

Lodge a Support Ticket

If this article did not resolve your issue, please lodge a Support ticket.