Alert: Repeated Controller Resets

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Repeated Controller Resets

Alert Details

The photoSentinel unit is recovering from unexpected resets

Possible Event Code Triggers

  • Low power system reset (BRO)
  • External Reset (EXT)
  • JTAG Reset (JTG)
  • Unit powered up (PWR)
  • Soft System reset (SWW)

You can find the triggering event code and when it occurred by viewing the System Messages on the Status page for this installation. System Messages are indicated with an * next to the Status.


Remote Troubleshooting

  • Updating to the latest firmware can improve system behaviour. Contact our Support Team to update the firmware remotely.
  • Prepare an onsite visit to replace the controller in the system.

On-site Troubleshooting

  • Disconnect the battery cable from the controller for 10 seconds, and then reconnect it and turn the system back ON
  • If you have a Tempo or Mach II with the optional ethernet cable add-on, connect to an active router.
  • Check for visible hardware damage
  • Replace your installation’s controller

Lodge a Support Ticket

If this article did not resolve your issue, please lodge a Support ticket.