Below Voltage Threshold
Alert Details
The battery voltage has dropped below the configured warning threshold. The default threshold for the Tempo/Mach II*/Pro/Mini is 7500mV. The default threshold for the Lite is 3700mV.
Possible Event Code Triggers
- Battery Voltage getting too low (VBT)
You can find the triggering event code and when it occurred by viewing the System Messages on the Status page for this installation. System Messages are indicated with an * next to the Status.
Troubleshooting
Remote Troubleshooting
- If you are receiving alerts too frequently, you can lower the threshold. We recommend 7500mV. You can change these settings on your installation’s Config page under Advanced settings.
- You can lower the system’s power consumption by taking and uploading fewer photos. You can change these settings on your installation’s Config page under Weekly Schedule (Tempo or Mach II running APEX firmware) or When to take photos and Upload / Connection settings (Mach II).
- Updating to the latest firmware can improve system behaviour. Contact our Support Team to update the firmware remotely.
On-site Troubleshooting
- If the voltage graph on Control Hub’s Status page doesn’t show much voltage increase, check that the solar panel:
- is orientated correctly for your location
- is not in the shadow of nearby trees or structures
- is clean
- Reconnect power input to the photoSentinel unit and test the voltage by viewing your installation’s voltage log on the Status page. If the voltage is still low, test with a replacement AC charger or solar panel.
- Replace the current battery with a fully charged battery.
Lodge a Support Ticket
If this article did not resolve your issue, please lodge a Support ticket.